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V. Foreign Higher Education and Education Systems, International Relations, Bilateral Relations
B. Essays, Commentaries, Statements
Author ROBERTS, Pamela Anne (DUNWORTH, Katie; BOLDY, Duncan)
Title Towards a reframing of student support: a case study approach / Pamela Anne Roberts ; Katie Dunworth ; Duncan Boldy
Publication year 2018
Source/Footnote In: Higher education. - 75 (2018) 1, S. 19 - 33
Inventory number 46640
Keywords Ausland : Australien : Studenten, Studium, Lehre ; Ausland : Australien : einzelne Hochschulen ; Austausch von Wissenschaftlern und Studenten
Abstract This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre. (HRK / Abstract übernommen) Dunworth, Katie, E-Mail: cmd45@bath.ac.uk